Baker Street Kitchen


Covid -19 Secure

Customer Guidance

The safety of our customers and team is our top priority. We have been working tirelessly to create a safe environment for you to visit. You may find that we are working a little differently to usual, but we want to ensure everyones wellbeing whilst maintaining high quality service. We have reviewed our policies and are following government guidance accordingly. Having completed a site specific risk assessment, We Kindly ask our customers to follow the guidance below:

  • Customers will be asked to provide contact details to be kept for 21 days, in case they are needed for test and trace

  • Customers are reminded that indoor gatherings should only contain up to 2 households, outdoor gatherings should only contain 2 households or a group of up to 6 people

  • Customers are asked to regularly wash their hands for at least 20 seconds. Hand sanitiser is not a substitute to hand washing

  • All customers should sanitise their hands on arrival, and use as needed during their visit

  • Customers are to wait to be shown to a table, inside and outside

  • Customers are to place their orders using our online order system once they have a table which can be accessed on our website or Facebook page, payment can be made via this system

  • Customers who are wanting take away can order for collection via our online ordering system, or order for delivery via our delivery partners, Just Eat, Deliveroo and Uber Eats

  • Customers who come to the counter are asked to stand clear of the counter and not to lean

  • Re-usable drink cups will not be used

  • Loyalty cards will no be used

  • Customers should order their sauces, salt, pepper and tap water whilst placing their orders

  •  Newspapers will not be available 

  • Condiments and seasonings will be provided in sachets or one use pots

  • Customers are encourage to view menus via the internet, if this is not possible, wipeable regular menus or disposable specialist menus are available 

  • Customers to view cakes via the blackboard around the venue to avoid attending the counter

  • Outdoor blankets will be removed

  • Hard to clean retail items, such as coffee bags will be moved out of reach of customers

  • Intensive cleaning measures will be in place for your safety

  • Sneeze guards will be on the counter

  • Table layout will be reconfigured, removing tables and chairs to ensure there is a spacing between 1 and 2 metres

  • Tables will be side to side or back to back with screens as needed

  • Floor markings will highlight correct distancing, large marks for 2m distances and shorter for 1m

  • Any queues to gain entry should form outside and up Baker Street, using the marked spacings as a guide

  • Outdoor diners should be aware that if the weather changes, there may not be capacity to be seated inside

  • Altered opening times to help stagger visitors, Monday - Saturday 8am-6pm, Sunday 9am-4pm

  • Customers won't be permitted to move tables or chairs to ensure distancing is correct

  • Face coverings are welcome but not mandatory as we have mitigated against any risks

  • Customers should not visit if they are showing symptoms of Covid-19, these include, a new continuous cough, a high temperature, a loss or change in smell, a loss or change in taste

  • Customers should not enter if they are waiting for a test or results of a test, live with or bubble with anyone waiting for a test or results of a test, don't live with or bubble with anyone showing symptoms, or have been told to self isolate

  • Tissue paper will be available for customers to catch coughs or sneezes, if this is not possible, customers should use their elbow

  • Customers are reminded to not touch their face, eyes and mouth

  • Customers are asked not to shut windows and doors of their own accord

  • Vulnerable customers are advised to follow shielding and other medical advice before visiting

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Tel: 01642 210404


Victoria House,
159 Albert Rd,


Mon - Sun 930am - 2pm

© 2021 Baker Street Kitchen